Infosys and LIC Team up to push digital transformation By CIOTechOutlook Team

Infosys and LIC Team up to push digital transformation

CIOTechOutlook Team | Tuesday, 17 September 2024, 04:11 IST

Infosys announced a collaboration with Life Insurance Corporation of India (LIC) to aid in the digital transformation project called DIVE. IT firm announced plans to offer LIC with complete system integration services utilizing the AI features of its AI platform Infosys Topaz, along with DevSecOps services from its cloud solution Cobalt.

Infosys will assist in establishing the required infrastructure for digital transformation and will also be responsible for continuous monitoring and maintenance after the platform is up and running.

“As part of the collaboration, Infosys will enable the creation of a cutting-edge NextGen Digital Platform, which will focus on delivering seamless omnichannel engagement and data-driven hyper-personalised experiences to LIC’s customers, agents and employees,” Infosys said in a regulatory filing. Financial details of the partnership were not disclosed.

“By leveraging Infosys’ extensive experience in digital transformation initiatives and prowess in AI and Cloud, we aim to equip LIC with a robust digital infrastructure that will deliver superior customer engagement, enhance operational efficiency and enable rapid market responsiveness. Through this collaboration, we are confident that LIC will be uniquely positioned to offer unparalleled service and value to their stakeholders,” said Salil Parekh, CEO & MD, Infosys.

In August, sources said that the banking, financial services and insurance (BFSI) sector, Infosys’ largest business segment, and most of India’s top software service providers had played a key role in the partial recovery of the country’s $250 billion-plus IT services sector after a lull of four to six quarters.