
KPJ Healthcare Partners with IBM to Launch AI Chatbot for Patient Care
CIOTech Outlook Team | Monday, 28 April 2025, 11:35 IST
KPJ Healthcare Bhd has launched an AI-powered chatbot together with IBM Malaysia Sdn Bhd and IBM business partner GlobeOss Sdn Bhd based on IBM’s watsonx technologies for its private healthcare network.
The purpose of this joint effort focuses on bettering services and patient experiences throughout KPJ Healthcare's 30 specialist medical facilities including KPJ Kuala Selangor's new establishment. This AI-powered chatbot provides a continuous service that responds to patient requests through its automated system for basic information and specialist details and appointment booking operations. The platform achieves better patient convenience and satisfaction through its accurate and easily accessible timely information delivery.
Chin Keat Chyuan, President and Managing Director of KPJ Healthcare, emphasized that the AI chatbot reflects the company’s dedication to innovation. He said, “With this AI-powered chatbot, we are able to deliver timely and accurate information to support our broader goal of building a smarter, more connected healthcare system. This initiative is part of KPJ’s ongoing transformation, aimed at better patient outcomes.”
Dickson Woo, Country General Manager and Technology Leader at IBM Malaysia, highlighted the importance of the collaboration, saying, “Our collaboration with KPJ Healthcare, together with our ecosystem partner GlobeOSS, represents a major milestone in advancing patient engagement and transforming healthcare services in Malaysia.”
The chatbot operates with IBM’s enterprise-grade AI studio called watsonx.ai and IBM Watson Discovery which enables intelligent document understanding. The system operates through conversational AI functions because the technology brings together deep learning together with machine learning as well as natural language processing (NLP) to execute patient queries and task completion while delivering precise responses.
This collaboration marks a significant milestone in advancing AI innovation within Malaysia’s healthcare sector.
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