TCS Technology To Improve Efficiency and Benefit Aviva customers By CIOTechOutlook Team

TCS Technology To Improve Efficiency and Benefit Aviva customers

CIOTechOutlook Team | Wednesday, 31 January 2024, 02:38 IST

Tata Consultancy Services (TCS) announced that it had been awarded a 15-year contract to expand its existing partnership with Aviva, an insurance firm in the United Kingdom. Using the TCS BaNCS-based platform, TCS will transform Aviva's UK life business and enhance customer service.

As part of this, the end-to-end policy administration and servicing will expand to cover over 5.5 million policies. It will be managed by TCS’s UK subsidiary Diligenta which is regulated by the Financial Conduct Authority (FCA), as per economic times.

“Extending this strategic partnership will improve how we serve our customers, further simplify our operations and support our growth ambitions. It will allow us to rationalise our systems and improve efficiency, bringing significant benefits for our customers and the business,” said Doug Brown, CEO insurance, wealth and retirement, Aviva.

Customers will have access to self-service features, digitally powered service delivery centers, and a streamlined technology landscape when TCS expands the platform.

“We are delighted as we embark on the next chapter of this journey, where ongoing investment in our TCS BaNCS-based platform and proven track record will enable Aviva to drive a customer-centric business, even as we continue to improve end-to-end customer experience benchmarks in the UK life and pensions industry,” said R Vivekanand, president, BFSI products and platforms, TCS.

Tata Consultancy Services Limited (TCS) is an Indian global data innovation (IT) benefits and counseling organization settled in Mumbai. It is a part of the tata group and works in 150 areas across 46 nations.